Shipping policy

We ship to the contiguous United States. Shipping is $6.00 per order and free when the merchandise subtotal reaches $75. Order preparation takes 2–3 business days after availability and the final total are confirmed.

Allow 3–7 business days in transit after dispatch. These are estimates, not guaranteed arrival dates. We do not offer expedited delivery, international shipping, local pickup or delivery to Alaska, Hawaii or US territories at this stage.

If an item becomes unavailable before acceptance, we offer a revised schedule or cancellation before any payment instruction. Contact us about missing or damaged parcels using the details below; keep packaging until the issue is resolved. DESTINATION DETAILS: Coverage includes the contiguous states and Washington, DC; checkout requires a complete street address rather than a PO box.

Supply the recipient, building number, city, state and a ZIP code matching that state. Do not select a false destination to bypass the supported area. The registered Boulder address identifies the company but is not a stated warehouse, dispatch origin or pickup counter.

WHEN THE ESTIMATES START: A cart selection and on-screen reference are not dispatch confirmation or stock allocation. The 2–3-business-day preparation estimate begins after availability and the final total are confirmed, and the 3–7-business-day transit estimate begins after dispatch. Business days exclude weekends and US public holidays.

If you need equipment for a specific event, ask about the proposed schedule before agreement rather than relying on a guaranteed arrival day or an expedited option that is not offered. CHANGES AND DELAYED DELIVERIES: Send an address correction promptly with the reference and corrected details, because a dispatched parcel may not be redirectable. When a parcel appears late, tell us the expected destination, the reference and any dispatch or delivery notice you have received.

Check whether someone at the address accepted it, and keep personal delivery details out of public posts. We review the available circumstances with you; no named carrier, automatic tracking email or immediate replacement is promised here. FRAGILE AND ELECTRICAL EQUIPMENT: Check the carton and contents on arrival, keeping protective packaging if a glass or porcelain dripper, kettle spout or electrical base appears damaged.

Photographs of the packaging and affected part can help explain what happened. Do not use cracked glass or porcelain, or energize visibly damaged electrical equipment, to see whether it still works. The Returns policy explains the request window, prompt damage-reporting guidance, agreed postage and refund steps, without removing rights that cannot lawfully be limited.