Privacy policy

We use contact and delivery details, order contents and correspondence to respond to inquiries and process order requests. Technical security logs may contain IP addresses, browser information and request times. Please do not submit financial credentials or sensitive personal data.

We do not sell personal information or use it for targeted advertising. Only people and service providers needed to operate the website, store requests and fulfill accepted orders receive necessary data. We do not claim unconfigured analytics, advertising partners or cross-border safeguards.

Unaccepted order requests and inquiries are deleted after 90 days unless needed to resolve an active issue. Accepted order records are retained for up to 3 years for support and accounting purposes, and longer only when a documented legal duty requires it. Hosting security logs follow the hosting provider’s retention settings; contact us with a specific privacy question about those records.

Access is restricted and reasonable technical safeguards are used, but no system is risk-free. Email [email protected] to request access, correction or deletion; we respond within 30 days after a proportionate identity check. We do not knowingly collect data from children under 13.

This policy describes this storefront, not external sites linked from it. INFORMATION SUPPLIED AT CHECKOUT: The checkout fields are full name, email, delivery street, city, state and ZIP code, with phone and order notes optional. Product selections, quantities, price estimates and the terms acknowledgment accompany a saved request.

Required contact and address details help us assess delivery and communicate about the requested dripper or kettle; optional notes should concern that request rather than health details or another person's private information. BROWSING AND CORRESPONDENCE: Necessary shopping information includes your cart, checkout draft and form-security information, while the browser stores a separate cookie preference. A request reference lets support identify the saved request when discussing filter fit, kettle specifications, availability or an agreed order.

Correspondence you send directly may also be used to resolve your question. A saved request is not a record that payment was taken, and the storefront does not send an automatic email merely because a reference appears. ACCESS, CORRECTIONS AND DELETION: Send a privacy request to our email address, preferably from the address used for the original request, and explain the information or action you need.

Provide the reference if you have it, but do not send financial credentials or unsolicited identity documents. We may ask for enough information to verify that the record belongs to you. If an active issue or documented legal duty prevents complete deletion, we explain the relevant limit rather than promise that all copies disappear immediately.

RESPONSIBLE HANDLING AND UPDATES: Kokoro Coffee Roasters, LLC is responsible for this storefront; the company address and phone are listed below. We use information to manage your inquiry or transaction and protect website operation, not to treat a product question as permission for targeted advertising. Request classification, inquiry retention and security-log handling also require merchant and hosting operations, not just browser settings.

Contact us about suspected mistaken disclosure, and review this policy on later visits for changes to the described handling.